1. Membicarakan dan memutuskan setiap kes yang dirujuk dalam tempoh enam belas (16) bulan bagi kes pembuangan kerja dan dua belas (12) bulan bagi lain-lain kes.
| Kriteria/Tahun | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | Sehingga 31 Mac 2023 |
| 16 Bulan | 32.12% | 47.2% | 60.1% | 69.8% | 55.2% | 45.9% | 69.2% | 63.2% | 69.88% | 75.61% | 77.81% | 80.67% | 54.29% | 39.23% |
| 12 Bulan | 37.4% | 70.5% | 67% | 85.8% | 60.9% | 71.3% | 62.1% | 61% | 66.67% | 81.03% | 92.71% | 85.29% | 78.67% | 56.25% |
2. Mengeluarkan keputusan (award) dalam tempoh tiga (3) bulan dari tarikh hujahan bertulis terakhir difailkan.
| 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | Sehingga 31 Mac 2023 |
| 79.2% | 87.2% | 92.3% | 93.7% | 94.6% | 81.7% | 88.3% | 85.7% | 92.55% | 91.9% | 85.66% | 95.90% | 93.55% | 99.17% |
3. Memberi pengiktirafan kepada Perjanjian Kolektif yang diamanahkan dalam tempoh enam (6) minggu.
| 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | Sehingga 31 Mac 2023 |
| 100% | 100% | 96.3% | 95% | 67.6% | 95.4% | 97.8% | 97.1% | 93.9% | 91.1% | 95.41% | 90.06% | 96.53% | 81.25% |
