Industrial Court of Malaysia - Client's Charter

We promise to provide an efficient and just service for the benefit of our clients as follows :-

	To dispose dismissal cases which have been referred to the Industrial Court within sixteen (16) months and other cases within twelve (12) months Achievement
	To hand down awards within three (3) months from the date of the last submission Achievement
	To accord cognizance to collective agreements within six (6) weeks of deposition with the Court. Achievement

Criteria	2010	2011	2012	2013	2014	2015	2016	2017	Until 31 Oct 2018
16 Months	32.12%	47.2%	60.1%	69.8%	55.2%	45.9%	69.2%	63.2%	69.3%
12 Months	37.4%	70.5%	67.0%	85.8%	60.9%	71.3%	62.1%	61.0%	64.93%

Client's Charter